Order a Rope Handrail

Quotation

• Type of rope and length.
  Note that the rope length should be measured between end bracket centres (excludes the space taken up by the knot). We charge for this by rounding up to the half metre, eg. 3.3m is charged at 3.5).
• Type of fitting and number.
  It would also be helpful to know at this stage whether the brackets are to be fixed in position on the rope or left "floating", their positions to be determined during installation. - for more information see these guidelines.
• Type of end knots.
  The choice is between 2 and 3 ply manrope knots, eye splices, crown plaits with manrope knot ends or a selection of decorative tassel ends. Details of the range we offer are on the knots page.
• A billing address and delivery details if different, including a telephone number for the courier paperwork.
• We will email you with a quotation or pro forma invoice and a delivery estimate.

Delivery of your Bannister rope: Lead times

We will provide an estimate with the quotation - the delivery schedule will depend on the materials ordered and level of work in progress. See our faqs for more information.

Carriage

We usually send our Rope hand rails by Royal Mail using a tracked service which requires a signature on receipt. This covers the majority of bannister stair ropes we send to UK mainland addresses and costs £8.75. For heavier parcels (over 10Kg and up to 20kg) we charge £12.50.

Large or very heavy orders (over 20kg) are usually sent as multiple items using a Royal Mail Special guaranteed delivery but can also be sent via courier service.

We can send any size order by Next day guaranteed delivery to the U.K. for an extra charge - please ask for a quote.

We will use a reliable worldwide courier service such as DHL or UPS for deliveries of our rope handrails overseas, the price is calculated based on the weight and value of the item.
Overseas clients should note that import duties may be levied on goods by customs on entry, which will vary depending on destination, so unfortunately we are unable to calculate the cost of these for you from the U.K. You should be able to find out about any duties payable from your country's government website.

In all cases, the delivery cost will be detailed on our quotation.

Payment options

We require payment with order by bank transfer or credit/debit card. We ask for a 25% deposit to secure the order and the balance to be due prior to delivery. We will email to confirm receipt of payment, and again when the stair rope is despatched. See below for details of payment options.

Bank Transfer

This is our preferred method of payment within the UK for which we give a a 2 % discount. Payment may be made online, via telephone banking or with cash into our account. We accept payment in sterling only. Most banks can now process faster payments - these are usually transferred instantly or within a few hours. If you wish to pay by this method we will provide our bank details on the quotation.

Credit or Debit card

We accept payment via credit or debit card using Paypal's global secure online payment system. You do not need to have an account with PayPal, and the payment is instant. If you wish to pay by this method, an invoice will be sent by email with details of how to pay with your credit or debit card securely online via Paypal.

Overseas payments

For orders outside the U.K. please contact us for payment details.

Contact Stair Ropes.com

For more advice or information about our bannister ropes and hand rails, you can contact James Watson directly. Full details on our contact page.

Cotton bannister rope wound with yellow polypropylene cord, whipped eye splice and manrope knot.